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Tenant FAQ


TrustArt recently took over management of a building where I've been living since early this year. I worried about what the change in management would mean for me as an existing tenant here, but I've had a really positive experience so far. Ethan is an exceptionally kind and helpful property manager — he has consistently provided prompt, straightforward, and personalized help for any issues that have come up, and clearly cares about making sure that tenants have a positive experience living here. I really appreciate his clear communication and all of the updates and repairs he's handled for my apartment!

Cullan Bonilla Tenant

Why should I want my property manager to report my rent to the credit bureaus?

What happens if my payment history is submitted incorrectly?

I have never had a late payment, so why has my credit score dropped?

Why hasn't my credit score chagned when I check it online?

Why did I receive a notice when I paid the rent on the 7th of the month?

Can I have a satellite dish?

I did not have a pet when I moved in; can I have a pet now?

I want to add a roommate, now what do I do?

My roommate wants to move, but I want to stay. What do I do now?

Can I move in/bring my things before the lease start date?