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Tenant FAQ


I don't know if I have enough words to explain how much of a "breath of fresh air" it is to deal with a team/company like TruStart and Yuriy. He walked me through every step of their on boarding process. I was switching from a previous management company and honestly they made the process as simple, stress free the best they could. the follow-up calls, emails, rent collections - all of it is amazing. I forget I own property until I see their alerts. If i could give more stars, I would. Thanks so much !!

Jason Johnson Rental Property Owner

Why should I want my property manager to report my rent to the credit bureaus?

What happens if my payment history is submitted incorrectly?

I have never had a late payment, so why has my credit score dropped?

Why hasn't my credit score chagned when I check it online?

Why did I receive a notice when I paid the rent on the 7th of the month?

Can I have a satellite dish?

I did not have a pet when I moved in; can I have a pet now?

I want to add a roommate, now what do I do?

My roommate wants to move, but I want to stay. What do I do now?

Can I move in/bring my things before the lease start date?