Tenant FAQ

For most residents, rent is their largest monthly payment. You should be getting credit for paying the rent on time, improving your credit score. Rent is one of the fastest ways to increase your credit score, with an average increase above 40 points and some as high as 100 points. This translates to thousands in savings for you, possibly tens of thousands. A higher credit score can result in lower interest rates for a loan (e.g. car, home), qualification for credit cards, higher limit on credit cards, and lower insurance rates. A higher credit score can even help you get a job, as it is seen as an element of your risk.

Sperlonga reports your payment information to credit bureaus. If you have an inquiry or need to dispute something reported on your credit report, please call Sperlonga at (888)-851-5210

Since this is the first-time credit bureaus have seen payment history for your rent, they see it as a new debt you have taken on. Like buying a new house or car, your credit will see a small drop at first but will become higher than your initial score as you make on time payments.

Credit score websites such as Credit Karma and FreeCreditScore.com are delayed several weeks when obtaining new information. A credit report drawn directly from the credit bureaus will reflect new payment information within a few days.

As outlined in this Handbook before, the rent is due on the 1st and late if not received by the 6th of the month. Once the 6th of the month passes, we begin preparing Ten Day Notices to Pay or Quit. We served the notice before we received the payment. We serve Notices based on state landlord/tenant law requirements and obligations to the owner of the property.

No. Satellite dishes causes damage to the roof or walls of the property. If the dish is installed without out permission you will be responsible for removing the dish and repairing any damage.

Your lease states if you allowed to have pets. Notify our office of your request for a pet. You will need complete a pet application at petscreening.com and pay the $350 pet fee. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, you will need to pay a pet fee of $350 and possibly an increased security deposit may be required and a pet addendum signed. If the owner says no, abide by the decision and your rental agreement.

The prospective roommate will have to submit an application and we must approve the person PRIOR to them moving into the property. They can apply online at trustartrealty.com. Contact the office if you have questions. If we deny the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental/lease agreements.

Your roommate needs to submit a partial notice to vacate. We will need documentation from you to show you can support the property by yourself. We will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.

You cannot.

You have possession of your new house on the lease start day and cannot have access to the property prior the move-in day.

Please plan in advance and let our team know your desired move-in date. It can be adjusted before the lease is signed.