FAQ's for Tenants and Owners
NO NEED TO TALK TO YOUR LANDLORDS.
CREDIT REPORTING TO IMPROVE YOUR SCORE
EASILY PAY RENT ONLINE WITHOUT ANY HASSLE
WE'RE HERE TO HELP WHEN YOU'RE READY TO BUY
VETTED MAINTENANCE FOR 24/7 SERVICE
GREAT RESIDENT BENEFIT PACKAGE
FAQ’s are important questions for Tenants and Owners. Your concerns are important to us. We want to answer all of your frequently asked questions and any one off questions as well. If you can’t find your answers here, please contact us. For that matter, if you have suggested content for this page, we would love to hear your feedback.
Once you become a client or tenant you may encounter new questions or concerns that you would like answers for and we will always be glad to address these issues or concerns promptly. We want you to be completely satisfied with our customer service.
FAQ's FOR TENANTS
For most residents, rent is their largest monthly payment. You should be getting credit for paying the rent on time, improving your credit score. Rent is one of the fastest ways to increase your credit score, with an average increase above 40 points and some as high as 100 points. This translates to thousands in savings for you, possibly tens of thousands. A higher credit score can result in lower interest rates for a loan (e.g. car, home), qualification for credit cards, higher limit on credit cards, and lower insurance rates. A higher credit score can even help you get a job, as it is seen as an element of your risk.
Abodea CreditCare handles all questions and disputes. You can reach us by by email at CreditCareSolutions@Abodea.com. If a correction is needed with the credit bureaus, we will handle that for you.
If your question is not answered here, please contact your Property Manager, or email us at CreditCareSolutions@Abodea.com.
Since this is the first-time credit bureaus have seen payment history for your rent, they see it as a new debt you have taken on. Like buying a new house or car, your credit will see a small drop at first but will become higher than your initial score as you make on time payments.
Credit score websites such as Credit Karma and FreeCreditScore.com are delayed several weeks when obtaining new information. A credit report drawn directly from the credit bureaus will reflect new payment information within a few days.
Watch this video on how to turn on/off a gas valve for a gas appliances
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As outlined in this Handbook before, the rent is due on the 1st and late if not received by the 6th of the month. Once the 6th of the month passes, we begin preparing Ten Day Notices to Pay or Quit. We served the notice before we received the payment. We serve Notices based on state landlord/tenant law requirements and obligations to the owner of the property.
No. Satellite dishes causes damage to the roof or walls of the property. If the dish is installed without out permission you will be responsible for removing the dish and repairing any damage.
Your lease states if you allowed to have pets. Notify our office of your request for a pet. You will need complete a pet application at petscreening.com and pay the $350 pet fee. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, you will need to pay a pet fee of $350 and possibly an increased security deposit may be required and a pet addendum signed. If the owner says no, abide by the decision and your rental agreement.
The prospective roommate will have to submit an application and we must approve the person PRIOR to them moving into the property. They can apply online at trustartrealty.com. Contact the office if you have questions. If we deny the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental/lease agreements.
Your roommate needs to submit a partial notice to vacate. We will need documentation from you to show you can support the property by yourself. We will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.
You have possession of your new house on the lease start day and cannot have access to the property prior the move-in day.
Please plan in advance and let our team know your desired move-in date. It can be adjusted before the lease is signed.
FAQ's FOR LANDLORDS
NO NEED TO TALK TO YOUR TENANTS. WE'RE HERE 24/7.
YOU KEEP INVESTING WHILE WE KEEP MANAGING
RECEIVE RENT WITHOUT ANY HASSLE. ONLINE PAYMENTS.
FREE EXPERIENCED EXPERT INVESTMENT ADVICE
MAINTENANCE BY VETTED CONTRACTORS FOR 24/7 SERVICE
GET PAID THE MOST. LESS FEES MEANS MORE PROFIT.
This is the most commonly asked question we receives from owners. Unfortunately, there is no way to predict how long a property will remain on the market, even in the best market conditions. However, we work diligently to rent the property as quickly as possible. What is important to remember is that the most important objective is to have “a quality tenant.”
We, or any other property management company, can rent properties “quickly” if they do not have standards for obtaining good tenancy. However, bad tenants will only create more expense and another unwanted vacancy; therefore, waiting for the “right tenant” is worth the additional time it can take to rent the property.
We collect rent 1st -6th of the month. We attempt to collect any late rent on the 7th.
We then disburse funds to vendors, and owners on the 15th day of each month.
If any of these falls on a holiday or weekend, we issue funds on the next business day.
We do not disburse funds on weekends and holidays. We do NOT issue owner payments unless there are sufficient funds in the owner’s account. It is vital to accurately post rents, pay vendors, and disburse funds for your account. Therefore, it is vital that we adhere to this schedule to ensure servicing every owner’s account correctly.
We distribute owner funds via ACH direct deposit into an owner’s bank account; We sends monthly statements after disbursement. The processing period is REQUIRED for the checks to clear. We cannot send any payments out unless funds are available. The longest part of any check processing service is waiting for confirmation that the funds are indeed available and that they have transferred to your account. This can take anywhere from 2-5 business days, with the actual transfer and confirmation coming on the final day. In rare cases, the transfer of funds could take a little longer than five days. This happens if there is a holiday involving one of those days, particularly if it is around Christmas, which is one of the busiest times of year for any type of transaction. Our policy is we deposit all payments the day received so the checks have ample time to clear. As long as your tenant pays on time you receive your owner payment between the 15th and 18th of the month.
PRIORITY OF FUNDS: Rents and charges collected from tenants shall be disbursed in the following order of priority:
a. Broker fees
b. Reimbursement of Broker for out-of-pocket expenses.
c. Payment to vendors or affiliates
d. Reserve account replenish
e. Balance to Owner
We have found that the Internet and our website, www.trustartrealty.com, receive tremendous exposure, as well as using nearly 70 other websites to market your home. We take full advantage of this medium to reduce advertising costs and gain more exposure for your property.
Absolutely. At Trustart Realty we specialized in investment properties in Philadelphia and will be happy to assist you with finding a new investment that would match your investment profile.
No. We will fully take over the management of your property. You won’t have to take calls in the middle of the night anymore. We have a dedicated afterhours phone line for tenant’s emergencies. And during the day tenants can contact us by phone, email and text messages.
When prospective tenants view your vacancy, we want the property to look its best and compete with area rentals. A property maintenance report and rental market survey is completed. Our management team will contact you to discuss the details of your vacant property and any necessary maintenance.
Our mission is to be the best, full-service property management company in Philadelphia while helping our clients grow their portfolio. We incorporate proven, professional, innovative techniques into our property management endeavors and deliver exceptional services for outstanding customer experience.