Most frequent questions and answers
Watch this video on how to reset a tripped electric breaker
Watch this video on how to turn on/off a gas valve for a gas appliances
As outlined in this Handbook before, the rent is due on the 1st and late if not received by the 6th of the month. Once the 6th of the month passes, we begin preparing Ten Day Notices to Pay or Quit. We served the notice before we received the payment. We serve Notices based on state landlord/tenant law requirements and obligations to the owner of the property.
No. Satellite dishes causes damage to the roof or walls of the property. If the dish is installed without out permission you will be responsible for removing the dish and repairing any damage.
Your lease states if you allowed to have pets. Notify our office of your request for a pet. You will need complete a pet application at petscreening.com and pay the $350 pet fee. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, you will need to pay a pet fee of $350 and possibly an increased security deposit may be required and a pet addendum signed. If the owner says no, abide by the decision and your rental agreement.
The prospective roommate will have to submit an application and we must approve the person PRIOR to them moving into the property. They can apply online at trustartrealty.com. Contact the office if you have questions. If we deny the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental/lease agreements.
Your roommate needs to submit a partial notice to vacate. We will need documentation from you to show you can support the property by yourself. We will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.
You have possession of your new house on the lease start day and cannot have access to the property prior the move-in day.
Please plan in advance and let our team know your desired move-in date. It can be adjusted before the lease is signed.